IT Specialist

US-WA-Vancouver
# of Openings
1
Category
Operations

Overview

Six years ago DiscoverOrg was a 35 person company doing around $5M in revenue. Fast forward and we’re 500 employees, a 7-time Inc. 5000 winner, recently acquired our largest competitor to position us as the clear leader in our space, and doing around $125M in revenue. For us to continue to scale, we need a talented IT Specialist to join our internal IT Operations team.

Reports to: Vice President, HR & Operations

Responsibilities

Here's what a typical day will look like as an IT Specialist:

  • Assist in the development of innovative network troubleshooting methods that reduce downtime and lower repair costs
  • Install and configure new IT equipment
  • Setup and troubleshoot computers
  • Provide support functions for level-one and level-two requests from staff; that include all technology related issues.
  • Participate in the deployment of new software and technology, upgrading systems as needed.
  • Maintain software and hardware inventory system
  • Resolve printer issues and perform printer maintenance
  • Relocate computers between floors
  • Test computers and ensure computer systems are functioning properly
  • Ability to work well and troubleshoot quickly in a fast paced, time critical environment
  • Perform occasional facilities and operational tasks and other duties as assigned
  • Work closely with departmental managers to determine the maintenance and growth needs of the network
  • Monitor changing network technology and deliver a technology update to the executive team each quarter
  • Responsible for creating and administering disaster plans that will keep the company functional in the event of a crisis
  • Determine the rationale and methods for upgrading company network software programs each time an update is released

Qualifications

You're likely a great fit for this role if you have:

  • 5+ years’ experience within an information technology role
  • Strong understanding of network architecture and client/server technology
  • Strong problem solving and communication skills required
  • 1 – 3+ years of experience in IT as a Help Desk or Call Center Support Technician
  • Experience troubleshooting issues with PC computers and Mac Computers
  • Working knowledge of VoIP environment
  • Working knowledge of LAN (Ethernet, TCP/IP) and routing protocols
  • Thorough understanding of current Microsoft OS and Office applications, e-mail systems, Calendars, browsers, and remote access, VPN configuration, client anti-virus protection, hard drive encryption and wireless networking
  • Ability to function effectively within a team oriented environment
  • Excellent organizational, written and oral communication skills
  • Highly organized and ability to manage multiple projects and priorities
  • A team player and always looking to improve the department/company
  • A strong sense of urgency
  • A positive attitude

Benefits

We offer an attractive benefits plan with health benefits that include alternative medicine, vision and dental coverage – HSA, FSA, 401(k) with employer match, paid time off and paid sick leave.

 

Why You Should Join DiscoverOrg:

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