Research Support Specialist

Job Locations US-WA-Vancouver
# of Openings


The Research Support Specialist will work on tickets submitted by internal team members like Account Executives and Customer Success Managers. Tickets will be primarily executed by performing queries and data operations in Microsoft Excel. Over time, high-performing specialists may get the opportunity to fulfill higher-difficulty tickets, which includes potentially executing queries in SQL or Python.


This is a support role where individuals will be expected to deliver a high volume of matches and reports for AEs and CSMs. Individuals interested in this role must have excellent Microsoft Excel skills, the ability to perform a high volume of work with their head down, and a thirst to learn more. Individuals must also have strong interpersonal communication skills, which will help them:


  • understand what Account Executives and Customer Success Managers are asking for
  • follow up for clarification
  • push back on unreasonable requests


In terms of Microsoft Excel skills, applicants should be able to explain how VLOOKUP works and how to use PivotTables. Applicants should also exhibit knowledge of common Excel formulas, and have a passion for working with data.


Any applicants interested in this job will be given a Microsoft Excel competency test to evaluate their skills in this area.


Here is what a typical day will look like as the Research Support Specialist:


  • Perform matching operations in Microsoft Excel
  • Collaborate with Sales and CSMs about their needs
  • Assign and close incoming tickets in Salesforce


You're likely a great fit for this opportunity if you have the following: 


  • Advanced level of proficiency with Microsoft Excel
  • Experience working with technology and data
  • Ability to focus for a long period of time
  • Excellent numerical cognitive skills (good with numbers)
  • Strong communication skills
  • Helpful and pleasant customer service attitude
  • Interest in working in technology a plus


We offer an attractive benefits plan with health benefits that include three medical coverage options, vision and dental coverage – HSA, FSA, 401(k) with employer match, paid parental leave, paid time off, paid sick leave, short-term and long-term disability, life insurance, and AD&D insurance.




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