The SVP, Customer Experience & Insights will come in every day with the incredibly rewarding and critical responsibility of ensuring that DiscoverOrg’s customers are raving fans who consistently use our award-winning B2B intelligence to accelerate their growth. This individual will lead the development and the execution of cross-functional strategies to improve customer engagement, renewal, and advocacy - all based on a deep foundation of customer insights and analytics.
Ultimately, this key leader will own 4 key operational metrics including 1) logo renewal rates, 2) platform adoption, 3) customer satisfaction, and 4) customer advocacy.
DiscoverOrg operates at an incredibly quick pace, and the right person for this role must be able to move fast, hit the ground running, and deliver quick wins while building long-term strategies.
We offer an attractive benefits plan with health benefits that include three medical coverage options, vision and dental coverage – HSA, FSA, 401(k) with employer match, paid parental leave, paid time off, paid sick leave, short-term and long-term disability, life insurance, and AD&D insurance.
Why You Should Join DiscoverOrg: