• Collections Specialist

    Job Locations US-WA-Vancouver
    # of Openings
  • Overview

    In 2007, in a rental apartment in Columbus, Ohio DiscoverOrg had the vision of building the world’s foremost sales enablement tool. To get there our CEO Henry Schuck maxed out his credit card and with his co-founder borrowed every dime they could find. By 2012, DiscoverOrg had grown to 35 employees and $5 million of revenue. Since then, we’ve taken funding from Global Private Equity firms like TA Associates and The Carlyle Group, and grown to over $100M+ in annualized revenue. However, we’ve been careful not to lose the culture that has made us strong. We’re lean, we’re nimble, we’re passionate and we’re changing the lives of salespeople and business development representatives all over the world. We make mistakes, we are humble, and we are data driven. Here’s your chance to help us pioneer a new function at one of the country’s fastest growing technology companies.

    We’re looking for a talented Collections Specialist to join our team to support that continued growth.


    This is a fast-paced and constantly evolving environment that requires excellent communication skills, the ability to multi-task and meet deadlines, superb analytical skills, and the ability to team with others within the company. This position has excellent career growth potential, including frequent promotions progressively increasing responsibility. We’re seeking a strong A player that can scale with the business.


    Reports to:  Manager, Accounts Receivable


    Here is what a typical day will look like as a Collections Specialist:


    • Quickly evaluate the portfolio as a whole to ensure cash flow targets are met
    • Credit control on existing accounts
    • Conduct analyses of AR aging to identify overdue and delinquent accounts
    • Contact customers regarding overdue accounts and identify solutions
    • Interface with Management, Finance, Sales, and Account Management teams to support business initiatives
    • Conduct credit risk analysis on Customers to identify at-risk accounts and initiate actionable control methods
    • Document weekly collection activities
    • Respond quickly to internal and external customer inquiries
    • Strategically manage relationships with internal and external customers
    • Collaborate with other Accounting Staff to ensure timely billing and dunning
    • Direct and follow up with a third-party agency to preserve customer relationships while ensuring account resolution
    • Support team efforts by addressing escalated accounts
    • Provide excellent customer service to internal and external customers of DiscoverOrg
    • Other duties as assigned by management


    You're likely a great fit for this opportunity if you have the following:

    • 3+ years of experience working on a Credit, Collections or Accounts Receivable team
    • SaaS industry experience preferred, recurring revenue company preferred
    • Basic knowledge and application Credit & Collections laws and regulations
    • Interest in tech and understanding of cloud based environment and subscription accounting
    • Demonstrated strong negotiation and conflict resolution skills
    • Ability to meet and exceed cash collections targets
    • Salesforce and NetSuite experience preferred
    • Experience with reading, interpreting, and discussing contract language


    We offer an attractive benefits plan with health benefits that include three medical coverage options, vision and dental coverage – HSA, FSA, 401(k) with employer match, paid parental leave, paid time off, paid sick leave, short-term and long-term disability, life insurance, and AD&D insurance.



    Why You Should Join DiscoverOrg:


    • An 8-time honoree of the Inc. 5000 fastest growing private companies
    • Software Industry (SIIA) 2017 Growth Company of the Year
    • A three time recipient of the Deloitte Fast 500 award
    • Was named the 2017 Growth Company of the Year at the Oregon Technology Awards
    • Is the industry bellwether with award-winning products
    • Supported by an award-winning Learning and Development team
    • Is led by an EY Entrepreneur of the Year finalist
    • Has an impressive 4.6 star rating on Glassdoor
    • Is honored to be a 2017 Fortune Magazine Best Workplaces, and
    • Finally, is recognized as a 2017 Inc. Magazine Top 50 Best Workplaces


    DiscoverOrg is an Equal Employment Opportunity (EEO) employer. We are committed to promoting a diverse and inclusive work environment. Our policy on equal opportunity and anti-discrimination applies to all terms and conditions of employment.


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