DiscoverOrg

  • Account Manager

    Job Locations US-WA-Vancouver
    # of Openings
    2
    Category
    Customer Success
  • Overview

    DiscoverOrg is looking for an experienced, passionate, results oriented Account Manager, or what we call a Customer Success Manager, to join our Customer Success team here in Vancouver, WA. This individual will drive product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world’s most iconic companies. This energetic leader will be responsible for all aspects of account management, adoption, customer success planning, renewals and expansion sales. You will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of your customers.
     
    In your role, you will train as a Customer Development Representative, supporting a Customer Success Manager. This will allow you time to become an expert with our product and industry, while earning uncapped commission right away. After this training period, our goal is for you to move into the Customer Success Manager role within 6-9 months, or sooner.

     

    Responsibilities

    Here's what a typical day will look like as a Customer Success Manager: 

    • Expand DiscoverOrg sales in assigned customers by identifying and executing cross-sell/up-sell opportunities of product and services
    • Act as an extension of the customer, being a proactive advocate within DiscoverOrg and the customer to accomplish defined objectives
    • Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value
    • Proactively grow the breadth and depth of strategic relationships within assigned customers
    • Help customers calculate and monetize business value by driving quarterly reporting with customers; measuring business value, penetration, usage, and adoption
    • Closely manage and nurture accounts to identify and eliminate risk of attrition
    • Partner with internal DiscoverOrg stakeholders to align account activities with the customer’s business case and strategy
    • Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success
    • Ensure customers are aware of and educated on new features and releases
    • Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
    • Deliver periodic customer health-checks
    • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
    • Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of DiscoverOrg products and services

    Qualifications

    What we're looking for:

    • 2+ years of customer success, account management, or sales experience in SaaS or similar industry
    • Broad knowledge and experience in Sales and Marketing processes and systems
    • General knowledge of cloud architecture as well as IT landscape a plus
    • DiscoverOrg Certification preferred
    • Excellent communication skills, including issue tracking, triaging and crisis management
    • Experience in any of the following a plus: Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards
    • Experience with Sales and Marketing technology such as Marketo, Salesforce, etc.
    • Ability to efficiently manage multiple customer projects simultaneously
    • Communicates with internal and external customers and all levels of management
    • Effectively communicate technical information to non-technical audiences
    • Delivers informative, well-organized presentations
    • Understands how to communicate difficult/sensitive information tactfully
    • Continually seeks opportunities to increase customer satisfaction and deepen client relationships
    • Manages client expectations effectively
    • Awesome sense of humor

    Benefits

    Perks and Benefits:

    • Competitive salary and bonuses
    • Medical, Dental, Vision Coverage
    • 401(k) with employer match
    • Competitive PTO 
    • Paid Sick Leave
    • Short-Term & Long-Term Disability
    • Life Insurance, AD&D Insurance
    • In-office soda machines
    • Quarterly offsite company awards
    • Annual company offsite event
    • 10+ employee activity clubs

     

    Why join DiscoverOrg? 

      • An 8-time honoree of the Inc. 5000 fastest growing private companies
      • Is honored to be a 2017 Fortune Magazine Best Workplaces, and
      • Is recognized as a 2017 Inc. Magazine Top 50 Best Workplaces
      • Was named the 2017 Growth Company of the Year at the Oregon Technology Awards
      • Software Industry (SIIA) 2017 Growth Company of the Year
      • A three time recipient of the Deloitte Fast 500 award
      • Supported by an award-winning Learning and Development team
      • Is led by an EY Entrepreneur of the Year finalist
      • Has an impressive 4.4 star rating on Glassdoor

     

    DiscoverOrg is an Equal Employment Opportunity (EEO) employer. We are committed to promoting a diverse and inclusive work environment. Our policy on equal opportunity and anti-discrimination applies to all terms and conditions of employment.

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