DiscoverOrg

  • Vice President, Customer Success

    Job Locations US-WA-Vancouver
    # of Openings
    1
    Category
    Customer Success
  • Overview

    The Vice President, Customer Success will manage a team focusing on the retention and expansion sales within our existing customer base by identifying and executing cross-sell/up-sell opportunities of products and services.

    This is a fast-paced and constantly evolving environment that requires excellent communication skills, the ability to multi-task and meet deadlines, superb analytical skills, and the ability to drive collaboration across different departments within the company.

    Reports to: Chief Revenue Officer

    Responsibilities

    Here’s what a typical day will look like as Vice President, Customer Success:

    • Work closely with the Chief Revenue Officer to retain and grow our existing customer base, create plans to implement across teams, and communicate performance and impact to key stakeholders.
    • Expand DiscoverOrg sales in assigned customers by identifying and executing cross-sell/up-sell opportunities of product and services
    • Manage a team of 80+ Customer Success professionals to achieve defined objectives.
    • Advise on strategies to identify opportunities to further add value to existing customers
    • Develop a trusted advisor relationship with customer stakeholders and executive sponsors to ensure they are leveraging the solution to achieve full business value
    • Proactively grow the breadth and depth of strategic relationships within assigned customers
    • Ensure the Customer Success team closely manages and nurtures accounts to identify and eliminate risk of attrition
    • Partner with internal DiscoverOrg stakeholders to align account activities with the customer’s business case and strategy
    • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal

    Qualifications

    You’re likely a great fit for this opportunity if you have the following:

    • Bachelor's degree in Business, Economics, Finance, Information Systems, Statistics, Mathematics or related field, or equivalent experience
    • 5+ years of experience in a Sales or Account Management role within the SaaS/ Computer Software industry
    • 3+ years of experience directly managing a Customer Success, Sales, or Account Management team
    • Previous experience leveraging and/or deploying DiscoverOrg preferred  
    • Salesforce experience is preferred
    • Well organized with strong time management and people management skills
    • Superior communication skills and the ability to collaborate with all levels of an organization
    • Excellent reporting skills with ability to not only gather the appropriate data, but also glean insight to improve the performance of the Customer Success team
    • Strategic thinker with excellent problem solving and analytical skills
    • Self-starter who can thrive in a fast-paced, dynamic environment
    • Willingness to accept constructive criticism and the ability to provide it others

    Benefits

    Perks and Benefits:

    • Competitive salary and bonuses
    • Medical, Dental, Vision Coverage
    • 401(k) with employer match
    • Competitive PTO 
    • Paid Sick Leave
    • Short-Term & Long-Term Disability
    • Life Insurance, AD&D Insurance
    • In-office soda machines
    • Quarterly offsite company awards
    • Annual company offsite event
    • 10+ employee activity clubs

     

    Why join DiscoverOrg? 

      • An 8-time honoree of the Inc. 5000 fastest growing private companies
      • Is honored to be a 2017 Fortune Magazine Best Workplaces, and
      • Is recognized as a 2017 Inc. Magazine Top 50 Best Workplaces
      • Was named the 2017 Growth Company of the Year at the Oregon Technology Awards
      • Software Industry (SIIA) 2017 Growth Company of the Year
      • A three time recipient of the Deloitte Fast 500 award
      • Supported by an award-winning Learning and Development team
      • Is led by an EY Entrepreneur of the Year finalist
      • Has an impressive 4.4 star rating on Glassdoor

     

    DiscoverOrg is an Equal Employment Opportunity (EEO) employer. We are committed to promoting a diverse and inclusive work environment. Our policy on equal opportunity and anti-discrimination applies to all terms and conditions of employment.

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