• Senior Director, Customer Success

    Job Locations US-WA-Vancouver
    # of Openings
    Customer Success
  • Overview

    The Senior Director, Customer Success will manage a team focusing on the retention and expansion sales within our existing customer base by identifying and executing cross-sell/up-sell opportunities of products and services.

    This is a new position, so we encourage you to make it what it needs to be. This is a fast-paced and constantly evolving environment that requires excellent communication skills, the ability to multi-task and meet deadlines, superb analytical skills, and the ability to drive collaboration across different departments within the company.

    Reports to: Vice President, Customer Success


    Here’s what a typical day will look like as Senior Director, Customer Success:

    • Work closely with the Senior Vice President and Chief Revenue Officer to retain and grow our existing customer base, create plans to implement across teams, and communicate performance and impact to key stakeholders.
    • Expand DiscoverOrg sales in assigned customers by identifying and executing cross-sell/up-sell opportunities of product and services
    • Manage a team of Customer Success professionals to achieve defined objectives.
    • Advise on strategies to identify opportunities to further add value to existing customers
    • Develop a trusted advisor relationship with customer stakeholders and executive sponsors to ensure they are leveraging the solution to achieve full business value
    • Proactively grow the breadth and depth of strategic relationships within assigned customers
    • Ensure the Customer Success team closely manages and nurtures accounts to identify and eliminate risk of attrition
    • Partner with internal DiscoverOrg stakeholders to align account activities with the customer’s business case and strategy
    • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal


    What we're looking for:

    • Bachelor's degree in Business, Economics, Finance, Information Systems, Statistics, Mathematics or related field, or equivalent experience
    • 5+ years of experience in a Sales or Account Management role
    • 3+ years of experience directly managing a Sales or Account Management team
    • DiscoverOrg Certification preferred
    • SaaS/ Computer Software industry experience strongly preferred
    • Previous experience leveraging and/or deploying DiscoverOrg preferred
    • Salesforce experience is preferred
    • Well organized with strong time management and people management skills
    • Superior communication skills and the ability to collaborate with all levels of an organization
    • Excellent reporting skills with ability to not only gather the appropriate data, but also glean insight to improve the performance of the Customer Success team
    • Strategic thinker with excellent problem solving and analytical skills
    • Self-starter who can thrive in a fast-paced, dynamic environment
    • Willingness to accept constructive criticism and the ability to provide it others


    Perks and Benefits:

    • Competitive salary and bonuses
    • Medical, Dental, Vision Coverage
    • 401(k) with employer match
    • Competitive PTO 
    • Paid Sick Leave
    • Short-Term & Long-Term Disability
    • Life Insurance, AD&D Insurance
    • Pet Insurance
    • In-office soda machines
    • Quarterly offsite company awards
    • Annual company offsite event
    • 10+ employee activity clubs


    Why join DiscoverOrg? 

      • An 8-time honoree of the Inc. 5000 fastest growing private companies
      • Is honored to be a 2017 Fortune Magazine Best Workplaces, and
      • Is recognized as a 2017 Inc. Magazine Top 50 Best Workplaces
      • Was named the 2017 Growth Company of the Year at the Oregon Technology Awards
      • Software Industry (SIIA) 2017 Growth Company of the Year
      • A three time recipient of the Deloitte Fast 500 award
      • Supported by an award-winning Learning and Development team
      • Is led by an EY Entrepreneur of the Year finalist
      • Has an impressive 4.4 star rating on Glassdoor


    DiscoverOrg is an Equal Employment Opportunity (EEO) employer. We are committed to promoting a diverse and inclusive work environment. Our policy on equal opportunity and anti-discrimination applies to all terms and conditions of employment.


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